Frequently Asked Questions (FAQ)

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1. How can I raise a query with Peabody?

You can contact Peabody's Customer Service team by calling 0300 123 3456. Their lines are open from 8 am to 6 pm, Monday to Friday. Alternatively, you can reach out through their online contact form available on their website. (peabody.org.uk)

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2. What is the process for making a complaint to Peabody?

If you're dissatisfied with any aspect of Peabody's services, you can file a complaint by:

• Phone: Call 0300 123 3456 to speak directly with a representative.

• Online: Submit your complaint via Peabody's online complaint form.

Peabody aims to acknowledge complaints within five working days and provide a resolution within ten working days. If you're unsatisfied with the initial response, you can escalate the complaint to Stage 2, where a senior manager will review the case. For detailed information, refer to Peabody's complaints procedure. (peabody.org.uk)

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3. How do I add an issue to the Upton Village Repair Tracker?

If the issue affects the entire estate or a significant number of residents, please first report it to Peabody using the methods mentioned above. Afterward, use the contact form on the Upton Village website to provide detailed information about the issue. A member of our team will reach out to gather more details and, if possible, request photos to document the problem.

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4. What should I do if I experience antisocial behavior in the community?

Antisocial behavior is taken very seriously. You can report such incidents to Peabody through their online form or by calling their Customer Service team at 0300 123 3456. In emergencies, always contact local authorities or the police. (peabody.org.uk)

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5. How can I get involved with the Upton Village Residents' Group?

Opportunities for help will be posted in the Announcements & Updates section of the forum, so keep an eye out for these if you'd like to contribute. If you'd like to assist in other ways, please use the contact form to get in touch, and we’ll be happy to discuss how you can help.

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6. Where can I find updates about community events and announcements?

Stay informed by regularly checking the Announcements & Updates category in the forum. We also send out newsletters via email; ensure you're subscribed to receive the latest news and event information.

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7. Who can join the residents’ forum?

The forum is strictly for current residents of the estate. We take the security and safety of our members seriously, which is why we have a rigorous verification process to ensure that only legitimate residents gain access. When joining, you will be required to provide your address, full name, and contact details. This information will be securely stored to ensure we maintain an accurate and verified record of all residents on the estate.

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8. How do I report a repair needed in my home?

For individual home repairs, you can request assistance through Peabody's online repair request system or by calling their Customer Service team at 0300 123 3456. For urgent repairs, it's advisable to call directly. (peabody.org.uk)

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9. What categories can I post under in the community forum?

Our forum is organized into the following categories:

• Resident Discussions: General discussions about estate-related matters, events, and concerns.

• Donations & Giveaways: Offer items you no longer need for free to other residents.

• For Sale & Wanted: Sell items or request something you're looking to buy.

• Neighbourhood Help & Recommendations: Ask for assistance, recommend local services, or share advice.

• Announcements & Updates: Important notices, updates from the residents' group, or estate management news.

• Lost & Found: Report lost or found items like pets, keys, or parcels.

Please ensure your posts align with the appropriate category to maintain an organized and efficient forum.

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10. How can I suggest improvements or provide feedback about the community or website?

We value resident feedback and suggestions. Please use the contact form on our website to share your thoughts, or attend our next residents' meeting to voice your ideas in person.

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11. Who should I contact in case of an emergency?

In emergencies affecting your safety or the safety of others, please dial 999 to reach emergency services. For urgent housing-related issues, contact Peabody's Customer Service at 0300 123 3456.

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This FAQ section aims to address common resident inquiries and provide clear guidance on various topics. If you have further questions or need additional assistance, please don't hesitate to reach out through our website's contact form or attend our upcoming community meetings.